Privacy Statement (EU)

This privacy statement was last updated on 20/01/2022 and applies to citizens and legal permanent residents of the European Economic Area.

In this privacy statement, we explain what we do with the data we obtain about you via https://ohnene.be. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

1.1 Payments

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.2 Newsletters

For this purpose we use the following data:

  • Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.3 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • Name, Address and City
  • Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.4 To be able to comply with legal obligations

For this purpose we use the following data:

  • Name, Address and City
  • Email address

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

1.5 Deliveries

For this purpose we use the following data:

  • Name, Address and City
  • Email address
  • Username, passwords and other account specific data
  • Location
  • Telephone number

The basis on which we may process these data is:

Consent obtained

Retention period

We retain this data until the service is terminated.

2. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. We have concluded a data Processing Agreement with Google.Google may not use the data for any other Google services.The inclusion of full IP addresses is blocked by us.

3. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

4. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

5. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

6. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

7. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

8. Contact details

TEPUI SCS
Clos des Briquetiers 3, 1140, Evere, Belgium
Belgium
Website: https://ohnene.be
Email: hola@ohnene.be
Phone number: +32 492 31 41 74

Annex

WooCommerce

We collect information about you during the checkout process on our webshop.

What we collect and store

While you visit our site, we’ll track:
  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to detail your cookie policy further and link to that section from here.

We’ll ask you to provide your name, billing address, shipping address, email address, phone number, and credit card/payment details when you purchase from us. We’ll use this information for purposes, such as, to:
  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes we collect and use, and we are not legally required to continue to keep it. For example, we will store order information for six years for tax and accounting purposes, including your name, email address and billing and shipping addresses.

Who on our team has access

We have access to the information you provide us, for example:
  • Order information like what was purchased, when and where we should send it, and
  • Customer information like your name, email address, and billing and shipping information.
We have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We do not share your data with others.

Stripe

We collect your payment information details when purchasing from our website. Information shared with a payment provider to process payments includes:
  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier
We do not keep your credit card details on our website, and it is all handled via Stripe. To know more about their privacy policies, please visit https://stripe.com/gb/privacy.

MailChimp for WooCommerce

Mailchimp records your email and the cart contents for up to 30 days on our server when shopping. This record is kept to repopulate the contents of your cart if you switch devices or need to come back another day. Read Mailchimp’s privacy policy here.